THE WOMANKIND CLINIC

PRIVACY NOTICE

Last updated: 24 September 2026

At The Womankind Clinic, we take your privacy seriously. This Privacy Notice explains how we collect, use, store and protect your personal information when you visit our website, contact us, book an appointment, purchase a programme or receive treatment from us.

We aim to be transparent about what information we collect, why we need it and how we use it.

1. WHO WE ARE

The Womankind Clinic is responsible for the personal information we collect and use in connection with our services.

Email: info@thewomankindclinic.com
Telephone / WhatsApp: 07902 333 552

For the purposes of applicable data protection legislation, The Womankind Clinic is the data controller for the personal information we collect and use in providing our services.

2. INFORMATION WE COLLECT

Depending on how you interact with The Womankind Clinic, we may collect the following information.

Personal information

This may include:

Full name
Date of birth
Email address
Telephone number
Address
Emergency contact details
Appointment and booking information
Payment and transaction information

Health information

When you receive treatment or health-related support from us, we may collect information including:

Medical history
Current symptoms
Previous diagnoses
Medications and supplements
Menstrual and reproductive health information
Fertility history
Pregnancy information
Blood test results
Scan and imaging reports
Other investigations
Information about treatment received from other healthcare professionals
Information provided through health questionnaires
Information discussed during consultations
Clinical notes and treatment records

Health information is considered special category personal data under UK data protection law and is subject to additional protections.

Website information

When you visit our website, we may collect information such as:

IP address
Browser and device information
Pages visited
How you interact with our website
Information collected through cookies and similar technologies

The information collected will depend on the cookies and analytics technologies in use on our website.

3. HOW WE COLLECT YOUR INFORMATION

We may collect information directly from you when you:

Contact us by email, telephone or WhatsApp
Submit an enquiry
Book an appointment
Purchase a programme
Complete a health or intake questionnaire
Attend an appointment
Upload information to your Carepatron client portal
Provide blood tests, scans or other medical documents
Sign our Client Agreement
Communicate with us about your treatment or programme
Subscribe to our newsletter or marketing communications
Visit or interact with our website

We may also receive relevant information from other healthcare professionals or organisations where you have asked them to share information with us, or where this is otherwise permitted by law.

4. HOW WE USE YOUR INFORMATION

We may use your personal information to:

Respond to enquiries
Arrange and manage appointments
Provide treatment and healthcare services
Maintain your clinical records
Review your health information and test results
Prepare personalised reports and recommendations
Create treatment plans
Communicate with you about your programme
Provide access to your Carepatron client portal
Process payments
Manage your programme
Send appointment reminders
Respond to questions and requests
Manage complaints or concerns
Maintain appropriate business, financial and clinical records
Improve our services and client experience
Maintain the security of our systems
Meet our legal, regulatory, professional and insurance obligations

Where you have chosen to receive marketing communications, we may also use your contact details to send newsletters, educational content, clinic updates, events and information about our services.

You can unsubscribe from marketing communications at any time.

5. OUR LAWFUL BASIS FOR PROCESSING YOUR INFORMATION

We only process your personal information where we have a lawful basis to do so.

Depending on the circumstances, this may include:

Contract

We may process information where this is necessary to provide the services you have purchased or to take steps at your request before entering into a contract.

Legal obligation

We may process information where necessary to comply with our legal, regulatory, professional, accounting or insurance obligations.

Legitimate interests

We may process certain information where this is necessary for our legitimate business interests, such as managing our clinic, maintaining appropriate records, improving our services, communicating with existing clients and protecting our systems, provided that your rights and interests do not override those interests.

Consent

Where consent is the appropriate lawful basis, we will ask for your consent.

You can withdraw consent where consent is the lawful basis for processing. Withdrawing consent does not affect processing that took place before you withdrew it.

6. HEALTH INFORMATION

As The Womankind Clinic provides health-related services, we may need to process information relating to your physical and reproductive health.

This may include information about fertility, hormones, menstrual cycles, pregnancy, medical history, investigations, medications and treatment.

Health information is special category personal data and requires additional protection under UK data protection law.

We only collect and use health information where it is necessary and appropriate for providing our services, managing your care, maintaining appropriate clinical records or meeting our legal and professional responsibilities.

7. WHO WE SHARE YOUR INFORMATION WITH

We do not sell your personal information.

We may share relevant personal information with trusted third-party service providers where this is necessary to operate the clinic, provide our services, process payments, maintain our systems or meet our legal and professional obligations.

Our service providers currently include:

Carepatron

We use Carepatron for appointment booking and our secure client portal, including the storage and management of relevant client and health information.

Carepatron provides security and data protection features designed to support healthcare practices, including encryption and access controls. Carepatron also provides UK and EU data processing arrangements for customers subject to UK GDPR or GDPR.

Stripe

We use Stripe to process certain online payments.

Stripe may process information such as your name, contact details, transaction details and payment information as necessary to process payments and prevent fraud. Stripe operates under its own privacy framework and provides data processing arrangements for businesses using its services.

Lopay

We use Lopay to process certain payments.

Payment information processed through Lopay is handled in accordance with Lopay’s own privacy and data protection policies.

Brevo

We use Brevo to manage email communications and, where applicable, marketing communications.

Brevo provides tools and contractual arrangements designed to support GDPR compliance when processing personal information on behalf of its customers.

WordPress.com

Our website is hosted and operated using WordPress.com.

WordPress.com may process information necessary to operate, secure and maintain our website. WordPress.com also provides tools relating to privacy, cookies and visitor tracking.

Analytics and website services

We use analytics and website tools, including Google Analytics and Semrush, to understand how visitors use our website, improve our content and understand website performance.

Where required, non-essential cookies and tracking technologies will only be used with appropriate consent.

8. PAYMENTS

We may accept payment by:

Stripe
Lopay
Cash
Bank transfer

Where you pay by Stripe or Lopay, relevant payment and transaction information will be processed by the relevant payment provider.

We do not store your full card details ourselves.

9. WHATSAPP

WhatsApp is our preferred method of communication between appointments.

WhatsApp is a third-party communication service. We recommend using your secure Carepatron client portal when uploading sensitive documents such as blood tests, scan reports and medical records.

Please avoid sending unnecessary sensitive information through WhatsApp where the client portal is available.

Information shared through WhatsApp may be retained where it is relevant to your care, treatment or communication with the clinic.

10. YOUR CAREPATRON CLIENT PORTAL

Your Carepatron client portal allows you to securely provide and access relevant information relating to your care.

You may use the portal to upload:

Blood test results
Scan reports
Medical documents
Fertility investigations
Previous test results
Other information relevant to your treatment

Please keep your login details secure and do not share access to your account with another person.

11. HOW WE PROTECT YOUR INFORMATION

We take reasonable and appropriate technical and organisational measures to protect your personal information against:

Unauthorised access
Loss
Misuse
Alteration
Unauthorised disclosure
Destruction

Access to your information is limited to those who need it for legitimate clinical, business or legal purposes.

However, no method of electronic storage or transmission can be guaranteed to be completely secure.

12. HOW LONG WE KEEP YOUR INFORMATION

We retain personal and clinical information for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, regulatory, professional, insurance and accounting requirements.

The appropriate retention period may vary depending on the type of information and the circumstances in which it was collected.

When information is no longer required, we will securely delete or anonymise it where appropriate.

13. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and the lawful basis for processing, you may have rights including:

The right to be informed about how your information is used
The right to request access to your personal information
The right to request correction of inaccurate or incomplete information
The right to request restriction of processing in certain circumstances
The right to object to certain processing
The right to request deletion in certain circumstances
The right to data portability in certain circumstances
The right to withdraw consent where consent is the lawful basis

These rights are subject to certain legal exceptions and may not apply in every circumstance.

14. REQUESTING ACCESS TO YOUR INFORMATION

If you would like to request access to the personal information we hold about you, or exercise another applicable data protection right, please contact:

info@thewomankindclinic.com

We may need to verify your identity before providing information.

15. MARKETING

If you have chosen to receive marketing communications from The Womankind Clinic, we may send you:

Educational content
Women’s health information
Fertility and hormone information
Clinic updates
Events
Services and programmes
Newsletters

You can unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting us directly.

16. COOKIES & WEBSITE TRACKING

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function. Other technologies may be used for analytics, website performance, preferences or marketing.

We use services including Google Analytics and Semrush to help us understand website performance and how visitors interact with our website.

Where required by law, we will ask for your consent before using non-essential cookies or tracking technologies.

You can manage your cookie preferences through the cookie controls available on our website.

Cookie Policy: [INSERT LINK]

17. INTERNATIONAL DATA TRANSFERS

Some of the third-party services we use may process personal information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law and that appropriate safeguards are in place.

18. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including healthcare providers, recommended products, resources and other organisations.

We are not responsible for the privacy practices or security of third-party websites.

We recommend reviewing the privacy notice of any third-party website before providing personal information.

19. CHANGES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time to reflect changes to our services, technology, legal requirements or the way we process personal information.

The most recent version will always be available on our website.